Privacy Policy manum888

1. Introduction and Scope of This Policy

This Privacy Policy is issued by manum888, an online gambling platform operating under international licensing. This policy applies to all individuals who use the manum888 platform, including website visitors, registered players and any party that interacts with our services.

By registering an account or using any part of the manum888 platform, you agree to the collection and use of your personal information as described in this policy. If you do not agree with any provision here, you are advised to stop using this platform.

This policy should be read together with the Terms and Conditions of manum888 and our Responsible Gambling Policy. These three documents form the basis of the agreement between you and manum888.

2. Personal Information We Collect

manum888 collects various types of information depending on how you interact with our platform. The following are the categories of information that may be collected:

• Account Registration Information: Full name, date of birth, gender, identity card number (MyKad), email address, mobile phone number and username.
• Financial Information: Details of the payment methods used, including Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto wallet information (USDT, BTC, ETH) for the purpose of processing deposits and withdrawals.
• Identity Verification Information: A copy of your identity card or passport, proof of address or other identity verification documents required to comply with legal requirements.
• Platform Usage Information: Betting records, transaction history, game preferences, login times, devices used and IP address.
• Communication Information: Content of conversations with the customer support team, feedback, complaints and account-related correspondence.
• Technical Information: Browser type, device operating system, cookie data and other technical information collected automatically through tracking technologies.

3. Purposes for Using Personal Information

The personal information collected is used for the following purposes:

• Creating and managing player accounts, including identity verification to ensure all players are aged 21 and above.
• Processing deposits, withdrawals and other financial transactions securely and efficiently.
• Complying with legal requirements related to anti-money laundering (AML) and international licensing obligations.
• Providing effective 24/7 customer support in Bahasa Melayu and English.
• Sending important account-related notifications, including transaction confirmations, security alerts and policy updates.
• Personalising your platform experience based on your preferences and usage habits.
• Analysing usage patterns to improve the quality of the platform, security and the range of services offered.
• Preventing fraud, account misuse and other unlawful activities on the platform.

4. Legal Basis for Data Processing

manum888 processes personal information on a valid legal basis. For most processing, the basis used is the fulfilment of a contract — that is, the provision of the online gambling service you requested. For legal compliance purposes such as identity verification and AML requirements, we process data on the basis of a legal obligation.

In certain cases, such as sending marketing communications or using optional cookies, processing is based on your consent. You may withdraw that consent at any time without affecting the validity of processing that took place before the withdrawal.

For activities such as fraud detection, misuse prevention and platform security improvement, processing is based on our legitimate interests, provided these do not override your fundamental interests or rights.

5. Sharing Information with Third Parties

manum888 does not sell, rent or disclose players' personal information to third parties for commercial purposes without your explicit consent. However, in certain circumstances, we may share information with a limited set of parties as follows:

• Payment Processors: Information required to process transactions is shared with approved payment service providers, including e-wallet operators and crypto platforms.
• Game Software Providers: Minimum technical information needed to ensure a smooth gaming experience may be shared with game platform providers that work with us.
• Regulatory Bodies and Law Enforcement: When required by law or court order, we will disclose information to the relevant authorities.
• Technical Service Providers: Companies that help operate our technical infrastructure, such as cloud computing services, are subject to strict confidentiality agreements.

6. Cookies and Tracking Technologies

The manum888 website uses cookies and similar tracking technologies to improve user experience and analyse usage patterns. Cookies are small text files stored on your device when you visit our platform.

There are several types of cookies used:

• Essential Cookies: Required for the basic functions of the platform such as account login, session management and security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language selection and display settings to improve ease of use.
• Analytics Cookies: Collect information about how you use the platform to help us understand usage patterns and improve our services.

You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

7. Data Retention Period

manum888 retains personal information for as long as necessary to fulfil the purposes stated in this policy, and to comply with applicable legal obligations. Generally, account and transaction records are kept for the period required by international licensing and regulatory requirements relating to online gambling and anti-money laundering.

After your account is closed, certain records may still need to be retained for an additional period to comply with legal requirements or to resolve any outstanding claims. Once there is no longer a valid reason to retain the data, the information will be securely deleted or anonymised.

8. Your Rights Regarding Personal Data

As a manum888 player, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You may request correction of information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request that your personal information be deleted, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your data for certain purposes, including direct marketing.
• Right to Restriction of Processing: In certain circumstances, you may request that we limit how we process your data.
• Right to Data Portability: You may request that your data be transferred to you in a machine-readable format.

To exercise any of the above rights, please contact our customer support team via Live Chat or email at [email protected]. We will process your request within a reasonable timeframe.

9. Technical and Organisational Security Measures

manum888 implements a range of appropriate technical and organisational security measures to protect personal information from unauthorised access, loss, destruction or disclosure. These measures include but are not limited to:

• Data encryption during transmission using the latest transport layer security protocols.
• Access controls based on the principle of least privilege — staff may only access data required for their duties.
• Security audits and penetration testing conducted regularly by independent parties.
• Clear security incident management procedures to respond promptly in the event of a data breach.
• Information security training and awareness for all staff who handle player data.

10. Cross-Border Data Transfers

As manum888 operates under an international licence, your personal information may be transferred to and stored outside Malaysia. In such cases, we ensure that those data transfers are carried out with adequate safeguards equivalent to the protections provided under this policy.

Any cross-border data transfers are subject to valid data transfer agreements, including the use of standard contractual clauses or other recognised mechanisms to ensure continued data protection.

11. Amendments to This Privacy Policy

manum888 reserves the right to amend this Privacy Policy at any time. Any significant amendments will be communicated to registered players via email or in-platform notification at least 14 days before taking effect. Continued use of the platform after the effective date of such amendments will be considered acceptance of the updated terms.

You are advised to review this Privacy Policy from time to time. The date of the most recent update will always be displayed at the top of this policy for your reference. If you do not agree with the amendments made, you may close your account and stop using the platform.

12. Contact Our Privacy Officer

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, you may contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the manum888 platform.
• Email: [email protected]

We are committed to responding to privacy-related enquiries within a reasonable timeframe. Our support is available in Malay and English to ensure you receive clear and effective assistance.